Cancellation & Refund Policy

Backenda provides backend operations services on a monthly subscription basis. This policy explains how cancellations and refunds work. By subscribing to any Backenda plan, you agree to these terms.

• Submit notice via email to hello@backenda.co or via WhatsApp at wa.me/628122696819.
• Cancellation requests received with less than 14 days' notice will take effect at the following renewal period — your subscription will renew once more before ending.
• We confirm all cancellation requests in writing within 24 hours.

• If you cancel mid-period, service continues until the end of the current billing cycle.
• No partial refunds are offered for unused days.
• Annual plan payments are non-refundable after the billing year has started.

We may consider a credit or adjustment at our sole discretion in the following exceptional cases:

• A documented failure by Backenda to deliver the agreed service for more than 3 consecutive business days.
• A verified billing error such as a duplicate charge or incorrect amount.

To raise an exception, contact us within 7 days of the issue at hello@backenda.co.

Contact us through either of the following channels:

Upgrades take effect immediately; the price difference is charged pro-rated for the current period. Downgrades take effect at the next renewal date.