Unanswered emails, slow refunds and chargebacks quietly drain your profit. Backenda runs your whole backend, every day, so you can stay on your ads.
RefundsChargebacksOrder trackingReturnsSheetsQuality checksReportsRefundsChargebacksOrder trackingReturnsSheetsQuality checksReportsUnanswered emails turn into chargebacks. Slow refunds turn into bad reviews. We run your backend every day, so the money your ads make stays in your account.
None of these show up in your ad dashboard. All of them show up in your bank account.
A customer who waits three days for a reply stops asking you. They ask their bank.
Every chargeback costs the order, a fee, and a mark against your payment account.
Orders that never shipped sit quietly in a spreadsheet until the angry email arrives.
You send one message and fill one form. We do the rest, and keep doing it every single day.
Tell us about your store and what's eating your time. We reply the same day with the plan that fits.
Choose Silver, Gold or Platinum and pay. Billed monthly, cancel with 14 days' notice.
One form with everything we need: your store, your policies, your tools, your supplier and your logins.
We log in to your tools, write your playbook and build your sheets: refunds, orders, tracking and chargebacks, laid out the way you want to see them.
Within 24 hours you get two WhatsApp groups: one with Alex and Zach for important decisions, and one where your support agent works with you and your team. Your agent also joins your supplier group.
Emails, refunds, disputes, supplier follow-ups and sheets, seven days a week. Reports land on schedule so you always know where things stand.
Every message is sorted, answered from your own playbook with the real order and supplier info, checked before it goes out, then logged in your sheets and your report.
One team covers the whole backend, so nothing falls between a VA, a freelancer and you.
Every customer email answered within 24 hours, every day.
Handled fast with proven templates that protect your margins.
Disputes answered with the evidence your payment provider asks for.
Problems caught before your customer notices them.
Order sheets, tracking logs and ops data, filled and kept accurate.
Ticket volume, resolution rate and trends, sent to you on schedule.
Cheaper than hiring, training and replacing VAs. Live within 24 hours.
I interviewed 50 VAs, hired 8, and every single one ghosted me within a month. Backenda was running my inbox in 24 hours. I haven't touched a support ticket since.
I was losing 5 hours a day just managing backend chaos: disputes, refunds, customer emails. Backenda took all of it off my plate. I spend that time on growth now.
Onboarded in under 24 hours. My refund rate dropped within the first two weeks. The reports they send are actually useful, not just fluff.
Tell us about your store on WhatsApp. You could be fully handed off by tomorrow.