Every unanswered order email is a chargeback waiting to happen. Every slow refund is a dispute you'll lose. Every missed message is profit walking out the door — silently, daily. Backenda seals the leak. Every single email, answered within 24 hours. Guaranteed.
Whether you run a general store, a branded product or a subscription model — we plug into your backend and handle it all.
Every customer email answered professionally and on-brand. No more inbox chaos — handled daily, every day of the week.
Refunds, disputes, and chargebacks handled fast and accurately. We keep your dispute rate low and customers satisfied.
Refund logs, issue trackers, supplier records — fully maintained, organized, and always up to date.
We monitor orders, chase delayed shipments, and keep customers informed so you never get a "where is my order?" complaint.
Professional responses in your brand voice. From complaints to compliments, every interaction handled with care.
Regular clear reports on ticket volume, refund rates, resolution times and operational trends — so you always know what's happening.
You've probably tried hiring VAs. You trained them, they underdelivered, then disappeared. There's a better way.
Our SOPs were built from 8 figures of real brand-building experience. Whether you run a general store, a branded product, or a subscription model — we know exactly what your customers are emailing about and how to protect your margin at every touchpoint.
No hidden fees. No lock-in contracts. Start today and scale when you're ready.
For brand owners launching their first store who need solid, professional backend support from day one.
For growing stores handling higher daily volume that need more coverage without increasing headcount.
For power sellers and agencies running multiple brands who need a full dedicated operations team.
Real results from real store owners — general brands, MRR businesses, and everything in between.
I interviewed over 50 VAs and hired 8 in just a few months. Every single one showed up great at first — then ghosted, made errors, or just disappeared. With Backenda I stopped worrying about my backend completely and focused 100% on scaling my front end. Best decision I made.
I was losing 5 hours every single day stuck in my backend — emails, refunds, sheets. I couldn't scale because I was drowning in operations. Backenda took it all off my plate. I focused on the front end and scaled hard. My backend is in the right hands and I never have to think about it.
Onboarded in under 24 hours, full inbox covered by day 2. My refund rate dropped because they actually follow up properly. Now scaling to 8 stores with zero backend stress.
While you run ads, we run your backend. 500+ stores trust us with their most critical operations — 7 days a week, zero days off, zero excuses.
Chat with us on WhatsApp